Privacy Policy

Effective Date: 6 July 2026

SumZero Collectibles ("we", "us", "our"), operated by Ankit Singh, First Floor, M-4, Shyam Nagar, Vishnu Garden, Delhi - 110018, India, is committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA), the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Personal Data We Collect

When you visit our Website or place an order, we may collect: your name, shipping and billing address, email address, phone number, order history, and payment confirmation details (payment card/UPI details are processed directly by our payment gateway partners and are not stored on our servers). We also collect limited technical data such as IP address, browser type, and cookies for site functionality and analytics.

2. Purpose of Processing

We process your personal data to: fulfil and ship your orders, process payments and refunds, communicate order updates, respond to customer support and grievance requests, comply with legal and tax obligations, and improve our Website.

3. Legal Basis and Consent

We process your personal data on the basis of your consent, provided when you place an order or otherwise submit information to us, and to the extent necessary to perform our contract with you.

4. Sharing of Data

We share your data only with: courier and logistics partners (to deliver your order from Japan), payment gateway providers (to process payment), and customs/regulatory authorities where legally required for cross-border shipment clearance. We do not sell your personal data to third parties.

5. Cross-Border Data Transfer

As our products ship directly from Japan, limited order and shipping information (name, address, product details) is shared with our logistics and fulfilment partners located in Japan for the purpose of dispatch and customs documentation.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described above, or as required under applicable tax, accounting, and consumer protection laws.

7. Your Rights Under the DPDPA, 2023

You have the right to: access the personal data we hold about you, request correction or updating of inaccurate data, request erasure of your data (subject to legal retention requirements), withdraw consent at any time, and register a grievance regarding the processing of your data. To exercise these rights, contact our Grievance Officer below.

8. Data Security

We implement reasonable technical and organisational measures, including secure payment processing through PCI-DSS compliant gateways, to protect your personal data against unauthorised access, loss, or misuse.

9. Cookies

Our Website uses cookies to keep your cart functional, remember preferences, and analyse site traffic. You may disable cookies through your browser settings, though this may affect Website functionality.

10. Children's Data

Our Website is not directed at children. We do not knowingly collect personal data from individuals who are not competent to contract under Indian law without parental or guardian consent.

11. Grievance Officer

Name: Ankit Singh
Email: sumzerocollectibles@gmail.com
Phone: +91 8287770363
Address: First Floor, M-4, Shyam Nagar, Vishnu Garden, Delhi - 110018, India

Grievances will be acknowledged within 48 hours and resolved within 30 days.

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be reflected on this page with a revised effective date.

This policy is provided for general compliance purposes and does not constitute legal advice.