Grievance Redressal
Effective Date: 6 July 2026
In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and the Consumer Protection Act, 2019, SumZero Collectibles has designated the following Grievance Officer to address customer complaints and concerns:
Grievance Officer
Name: Ankit Singh
Business: SumZero Collectibles
Registered Address: First Floor, M-4, Shyam Nagar, Vishnu Garden, Delhi - 110018, India
Email: sumzerocollectibles@gmail.com
Phone: +91 8287770363
Hours: Monday-Saturday, 10:00 AM - 6:00 PM IST
Business Details
Business Name: SumZero Collectibles
Nature: Sole Proprietorship (unregistered)
PAN: FHQPS3351Q
Country of Fulfilment: Japan (direct shipping)
How Complaints Are Handled
- Complaints can be submitted by email or phone.
- We will acknowledge receipt of your complaint within 48 hours.
- We aim to resolve all complaints within 30 days of receipt, in line with regulatory requirements.
- You will receive a reference/ticket confirmation for tracking your complaint status.
Further Escalation
If you are not satisfied with the resolution provided, you may escalate your complaint to the National Consumer Helpline (NCH) at 1915 or via the e-Daakhil portal (edaakhil.nic.in) operated by the Ministry of Consumer Affairs, Government of India.
Related Policies
Terms of Service | Privacy Policy | Shipping & Delivery Policy | Return, Refund & Cancellation Policy